Table of Contents
Hawthorn Health Multicare Center for Living
Complaint and Incident Summary Report
Report Period: June 2010 to May 2013
PFI: 0251
Regional Office: WRO--Buffalo Area Office
The Department of Health investigates any allegation that a nursing home has violated federal or state regulation, or has provided inadequate care. A complaint may be made by either the resident or a third party, such as a family member or friend. Nursing homes are required by law to report any incident that results in resident harm, abuse, neglect, or mistreatment.
Complaints and Incidents Received
The table below shows the number of complaints and incidents received by the Department of Health during the reporting period. The Department of Health is responsible for reviewing all of these cases.
| Complaints and Incidents Received | This Facility | Statewide |
|---|---|---|
| Received | 116 | 27,135 |
| Received per 100 Occupied Beds | 109.9 | 24.6 |
| Note: 66.0% of the number received were for facility reported incidents. | ||
Complaint and Incident On-site Inspections
The table below summarizes the number and outcomes of on-site inspections at the facility during the reporting period. There may be multiple complaints and incidents included in each on-site inspection at the facility.
| Inspections and Citations | This Facility | Statewide |
|---|---|---|
| On-Site Inspections | 22 | 9,908 |
| Citations | 13 | 1,757 |
| Citations per 100 Occupied Beds | 12.3 | 1.6 |
Citations by Deficiency Category
The table below shows the number of citations, by deficiency category, issued as a result of these investigations.
| Deficiency Category | Number of Citations |
|---|---|
| Administration | 0 |
| Quality of Care | 10 |
| Resident Rights | 3 |
| Dietary Services | 0 |
| Physical Environment | 0 |
| Other Services | 0 |
| Total | 13 |