Crown Center for Nursing and Rehabilitation

Inspection Report
Report Period: July 2010 to June 2014

PFI: 0161
Regional Office: Central New York Regional Office

This report displays citations for Certification Surveys and Complaint Surveys during the reporting period.

Summary

This table summarizes the citations in the details section of this report and compares them against the statewide average.

MeasureThis FacilityStatewide Average
Standard Health Deficiencies10623
Life Safety Code Deficiencies610
Total Deficiencies11233
Deficiencies Related to Actual Harm or Immediate Jeopardy131
% of Deficiencies Related to Actual Harm or Immediate Jeopardy12%4%

Details of Certification and Complaint Surveys

Key to understanding citations and surveys:

  • Potential for no more than Minimal Harm
    Potential for no more than Minimal Harm
  • Potential for more than Minimal Harm
    Potential for more than Minimal Harm
  • Actual Harm
    Actual Harm
  • Immediate Jeopardy
    Immediate Jeopardy
  • Isolated
    Isolated
  • Pattern
    Pattern
  • Widespread
    Widespread
  • Certification surveys are on-site inspections required every 9-15 months by the federal government.
  • Complaint surveys are on-site inspections held as the result of a complaint. They are only shown here if they resulted in a citation.
 

October 24, 2013 Certification Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
APPROPRIATE TREATMENT FOR MENTAL/PSYCHOSOCIAL DIFFICULTIES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
DIGNITY View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
HOUSEKEEPING AND MAINTENANCE SERVICES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
MAINTAINS EFFECTIVE PEST CONTROL PROGRAM View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
MEDICALLY RELATED SOCIAL SERVICES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
MENUS MEET NUTRITIONAL NEEDS/PREPARATION IN ADVANCE/FOLLOWED View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
RESIDENT MAINTAIN NUTRITIONAL STATUS UNLESS UNAVOIDABLE View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
SAFE/CLEAN/COMFORTABLE/HOMELIKE ENVIRONMENT View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
ACCESS TO TELEPHONE WITH AUDITORY PRIVACY View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
ACCOMMODATION OF NEEDS AND PREFERENCES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
ACTIVITY PROGRAM MEETS INDIVIDUAL NEEDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
ADL CARE PROVIDED FOR DEPENDENT RESIDENTS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
CLINICAL RECORDS MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
FACILITY PROVIDES SUFFICIENT FLUID INTAKE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
FACILITY RESOLVES RESIDENT GRIEVANCES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
NOT EMPLOY PERSONS GUILTY OF ABUSE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
PASARR REQUIREMENTS FOR MI AND MR View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
POLICIES, PROCEDURES PROHIBIT ABUSE, NEGLECT View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
PROVIDES SPECIAL EATING EQUIPMENT/UTENSILS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
RESIDENT CALL SYSTEM View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
RIGHT TO BE FREE FROM PHYSICAL RESTRAINTS NOT REQUIRED FOR TREATMENT View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
SERVICES PROVIDED MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
SUFFICIENT NURSING STAFF ON A 24-HOUR BASIS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013

Standard Life Safety Code Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
AUTOMATIC SPRINKLER SYSTEM View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
SMOKE PARTITION CONSTRUCTION View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
SMOKING REGULATIONS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 23, 2013
EMERGENCY PLAN View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013
HAZARDOUS AREAS - SEPARATION View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 23, 2013

November 6, 2012 Certification Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
ADL CARE PROVIDED FOR DEPENDENT RESIDENTS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
DEVELOP COMPREHENSIVE CARE PLANS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
FACILITY ESTABLISHES INFECTION CONTROL PROGRAM View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
FACILITY IS FREE OF ACCIDENT HAZARDS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
FOOD IS PREPARED TO MEET INDIVIDUAL NEEDS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
HOUSEKEEPING AND MAINTENANCE SERVICES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
NOT EMPLOY PERSONS GUILTY OF ABUSE View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
POLICIES, PROCEDURES PROHIBIT ABUSE, NEGLECT View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
SAFE/CLEAN/COMFORTABLE/HOMELIKE ENVIRONMENT View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
STANDARDS OF CONSTRUCTION FOR NEW EXISTING NURSING HOME View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013
APPROPRIATE TREATMENT FOR MENTAL/PSYCHOSOCIAL DIFFICULTIES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
DRUG REGIMEN IS FREE FROM UNNECESSARY DRUGS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
FACILITY PROVIDES SUFFICIENT FLUID INTAKE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
FACILITY RESOLVES RESIDENT GRIEVANCES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
MEDICALLY RELATED SOCIAL SERVICES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
PASARR REQUIREMENTS FOR MI AND MR View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
PHYSICIAN RESPONSIBILITIES DURING VISITS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
PROPER CARE & SERVICES FOR RESIDENT W/ NASO-GASTRIC TUBE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
RESIDENT MAINTAIN NUTRITIONAL STATUS UNLESS UNAVOIDABLE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
RESIDENTS FREE FROM SIGNIFICANT MEDICATION ERRORS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013
SERVICES PROVIDED MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 17, 2013

Standard Life Safety Code Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
HAZARDOUS AREAS - SEPARATION View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 17, 2013

May 14, 2012 Complaint Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyImmediate JeopardyIsolatedSubstandard quality of careJune 20, 2012
FACILITY MAINTAINS QA COMMITTEE View details of this deficiencyImmediate JeopardyIsolatedNot substandard quality of careJune 20, 2012
RESPONSIBILITIES OF MEDICAL DIRECTOR View details of this deficiencyImmediate JeopardyIsolatedNot substandard quality of careJune 20, 2012

December 9, 2011 Certification Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
PROPER CARE & SERVICES FOR RESIDENT W/ NASO-GASTRIC TUBE View details of this deficiencyActual HarmIsolatedNot substandard quality of careFebruary 23, 2012
ACCESS TO TELEPHONE WITH AUDITORY PRIVACY View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
ADL CARE PROVIDED FOR DEPENDENT RESIDENTS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
FACILITY RESOLVES RESIDENT GRIEVANCES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
FOOD IS PREPARED TO MEET INDIVIDUAL NEEDS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
FOOD PROPERLY PREPARED, PALATABLE, ETC. View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
INFORM RESIDENT OF SERVICES/CHARGES/LEGAL RIGHTS/ETC. View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
MEDICALLY RELATED SOCIAL SERVICES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
NOT EMPLOY PERSONS GUILTY OF ABUSE View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
RESIDENT MAINTAIN NUTRITIONAL STATUS UNLESS UNAVOIDABLE View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careMarch 5, 2012
RESIDENT MANAGE OWN FINANCIAL AFFAIRS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
SAFE/CLEAN/COMFORTABLE/HOMELIKE ENVIRONMENT View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careJanuary 25, 2012
COMPLIANCE WITH FEDERAL/STATE/LOCAL LAWS/PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
DIGNITY View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
FACILITY IS FREE OF ACCIDENT HAZARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
PHYSICIAN RESPONSIBILITIES DURING VISITS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
PROPER LABELING OF DRUGS AND BIOLOGICALS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
PROPER TREATMENT TO PREVENT/HEAL PRESSURE SORES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careFebruary 23, 2012
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
PROVIDES SPECIAL EATING EQUIPMENT/UTENSILS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
RANGE OF MOTION TREATMENT AND SERVICES View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012
SERVICES PROVIDED MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careJanuary 25, 2012

Standard Life Safety Code Inspection

No Deficiencies

June 15, 2011 Complaint Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careAugust 16, 2011

April 4, 2011 Complaint Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyActual HarmIsolatedNot substandard quality of careMay 11, 2011
RIGHT TO REFUSE TREATMENT/RESEARCH; FORM ADVANCE DIRECTIVES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careMay 11, 2011
CLINICAL RECORDS MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careMay 11, 2011
DEVELOP COMPREHENSIVE CARE PLANS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careMay 11, 2011
FACILITY PROHIBITS ABUSE, NEGLECT View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careMay 11, 2011

February 17, 2011 Complaint Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
PROPER TREATMENT TO PREVENT/HEAL PRESSURE SORES View details of this deficiencyActual HarmPatternSubstandard quality of careApril 14, 2011
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyActual HarmPatternSubstandard quality of careApril 14, 2011
FACILITY ADMINISTERED EFFECTIVELY TO OBTAIN HIGHEST PRACTICABLE WELL BEING View details of this deficiencyActual HarmPatternNot substandard quality of careApril 14, 2011
FACILITY MAINTAINS QA COMMITTEE View details of this deficiencyActual HarmPatternNot substandard quality of careApril 14, 2011
GOVERNING BODY APPOINTS ADMIN; MANAGES FACILITY View details of this deficiencyActual HarmPatternNot substandard quality of careApril 14, 2011
RESPONSIBILITIES OF MEDICAL DIRECTOR View details of this deficiencyActual HarmPatternNot substandard quality of careApril 14, 2011
SERVICES PROVIDED MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careApril 14, 2011

December 22, 2010 Complaint Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
APPROPRIATE TREATMENT FOR MENTAL/PSYCHOSOCIAL DIFFICULTIES View details of this deficiencyActual HarmIsolatedNot substandard quality of careMarch 4, 2011

October 22, 2010 Certification Survey

View Statement of Deficiencies issued for this Inspection Cycle

Standard Health Inspection

DeficiencySeverity Learn more about severityResidents Affected Learn more about scopeSubstandard Quality of Care Learn more about substandard quality of careCorrection Date Learn more about correction dates
RESIDENT MAINTAIN NUTRITIONAL STATUS UNLESS UNAVOIDABLE View details of this deficiencyActual HarmIsolatedNot substandard quality of careMarch 4, 2011
EMPLOYMENT OF A QUALIFIED DIETITIAN View details of this deficiencyPotential for more than Minimal HarmWidespreadNot substandard quality of careDecember 13, 2010
MENUS MEET NUTRITIONAL NEEDS/PREPARATION IN ADVANCE/FOLLOWED View details of this deficiencyPotential for more than Minimal HarmWidespreadNot substandard quality of careDecember 13, 2010
PERSONAL PRIVACY/CONFIDENTIALITY OF RECORDS View details of this deficiencyPotential for more than Minimal HarmWidespreadNot substandard quality of careDecember 13, 2010
PROPER LABELING OF DRUGS AND BIOLOGICALS View details of this deficiencyPotential for more than Minimal HarmWidespreadNot substandard quality of careDecember 13, 2010
ACCOMMODATION OF NEEDS AND PREFERENCES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
DIGNITY View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
FOOD PROPERLY PREPARED, PALATABLE, ETC. View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
FREQUENCY OF MEALS/INTERVALS BETWEEN MEALS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
NOT EMPLOY PERSONS GUILTY OF ABUSE View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careMarch 4, 2011
PROPER TREATMENT TO PREVENT/HEAL PRESSURE SORES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
SAFE/CLEAN/COMFORTABLE/HOMELIKE ENVIRONMENT View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
SELF-DETERMINATION - RESIDENT MAKES CHOICES View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
SERVICES PROVIDED MEET PROFESSIONAL STANDARDS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
STORE/PREPARE/DISTRIBUTE FOOD UNDER SANITARY CONDITIONS View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
THERAPEUTIC DIET PRESCRIBED BY PHYSICIAN View details of this deficiencyPotential for more than Minimal HarmPatternNot substandard quality of careDecember 13, 2010
FOOD IS PREPARED TO MEET INDIVIDUAL NEEDS View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 13, 2010
POLICIES, PROCEDURES PROHIBIT ABUSE, NEGLECT View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 13, 2010
PROVIDE NECESSARY CARE FOR HIGHEST PRACTICABLE WELL BEING View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 13, 2010
RESIDENTS RIGHT TO BE FREE FROM ABUSE View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 13, 2010
RIGHT TO BE FREE FROM PHYSICAL RESTRAINTS NOT REQUIRED FOR TREATMENT View details of this deficiencyPotential for more than Minimal HarmIsolatedNot substandard quality of careDecember 13, 2010

Standard Life Safety Code Inspection

No Deficiencies

Note: If the latest survey included in this report is more than 12 months old, the Department of Health may have recently surveyed this nursing home or is currently inspecting this home.

If you have questions about the current quality of service delivery at the nursing home, you should contact the facility and request a copy of the latest survey inspection report. The facility is required to post the report in a public area of the nursing home. If you request the report and the nursing home refuses to provide it, please call the New York State Nursing Home Complaint hotline at 1-888-201-4563.